By accessing the content of www.notsoscruffy.co.uk (‘the website’) you agree to be bound by the terms and conditions set out herein and you accept the privacy policy, and if you don’t agree with the terms laid out then please refrain from using the site.

1. Not So Scruffy makes every effort to accurately illustrate and document any measurements and colours shown on the site. However, reproduction on-screen may vary from the actual product. You, the buyer should understand that colours in the images displayed on the website may vary slightly from the actual colours of the product. This is because colours vary from screen to screen. We strongly advise that if you are unsure of the colours, you request a sample. Up to 4 sample swatches may be requested, with a fee of £1.50 to cover postage.

2. It is the customers responsibility to check their dogs measurements are correct using the detailed guidelines and video supplied when ordering. Please make sure you read all the notes and submit your measurements in cm’s only using a dress making tape measure. If in doubt, please don’t hesitate to get in touch so you may be guided through the process. 

3. As stated in the measuring instructions do not add any tolerances or growth room into your measurements. All tolerances are added when making the pattern. If you do add extra, it will change the coats proportions, and it may not fit. No refund will be offered if a coat doesn’t fit due to the incorrect measurements being submitted.

4. If for any reason, there is an issue with fit please do get in contact within 2 days of receiving the item and we will do our best to rectify the problem. This may incur a small cost, but this will be advised at the point of contact.

5. As with any purchase, the items bought are for their intended purpose only. Please ensure your dog is fully supervised whilst wearing or using a Not So Scruffy product and be aware of any wear or tear that could cause harm. Not So Scruffy is not liable for any harm incurred by misuse or negligence by the owner.

6. The website is controlled and operated by Not So Scruffy, located in England. These terms and conditions, their validity, construction and performance of this agreement shall be governed by English Law.

7. Not So Scruffy makes no representation that any services or goods referred to on this site are available or otherwise suitable for outside of the United Kingdom.

8. Every effort to ensure that information on the site is accurate but mistakes can happen, and we make no representations or warranties, and we do not accept any liability arising out of reliance on materials on the site.

9. We reserve the right to change, modify, substitute or remove products or information without notice. All orders and quotes made prior to the changes will not be affected.

10. Access to our website may be suspended, restricted or terminated at any time without warning.

11. By using the website, you agree to respect the intellectual property rights of Not So Scruffy and will refrain from copying, downloading, transmitting, reproducing, printing or exploiting for commercial purpose any material contained within the website or material and information subsequently sent to you during or for the purposes of placing an order. Please do not use any of our images, videos or copy for anything else without getting written consent from us. Action will be taken against any third party who is considered to infringe our rights, including (but not limited to) copyright and unregistered and registered product design rights.

12. Not So Scruffy takes every precaution to check that the information contained within the website is accurate and up to date. However as this cannot be guaranteed, any person using the information, does so at their own risk. The accuracy of any information should always be checked before acting on it. We are not able to guarantee uninterrupted availability of the website and cannot provide any guarantee that using the website will be error free.

13. Not So Scruffy is located in England and all of the prices shown on the website are in GBP Sterling. Please note that we are not VAT registered (UK sales tax)  as we are currently below the VAT threshold and so all sales are non-VAT. There is therefore no VAT element to remove for VAT-Free overseas sales. 

14. If your order is delivered outside the UK, it will likely be subject to import taxes, customs duties and charges in the destination country. Not So Scruffy is not responsible for such charges. You, the customer, will be liable for any and all duties or levies. 
    The duty is paid by you, the receiver of the goods, and we will make no calculations or estimates of these. Your courier will likely contact you once your parcel has arrived in its destination country so that you can pay any duties owed.  If you are ordering for delivery outside the UK, you are therefore advised to contact your local customs authorities for further details on costs and procedures before placing your order and so that you are aware of the likely duties payable.
    Please be aware that goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

15. Orders made using a credit card from outside the United Kingdom may incur a Foreign Transaction Fee, which you will be liable to pay.  

We reserve the right to change these terms and conditions at any time without notice, and your use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms & Conditions of this agreement.