Privacy Policy

Not So Scruffy is committed to preserving the rights of all visitors to our website at Notsoscruffy.co.uk (our “Website”). By visiting or placing an order on this Website, you consent to the collection, use and transfer of your information under the terms of this policy.

If you are under 16, we require you to inform your parent or guardian about this privacy policy and our terms and conditions. You must obtain their consent to both this privacy policy and terms and conditions before proceeding with an order via the Website, email or over the telephone and before supplying us with your information.

Information we collect from you

When you visit our Website or order Products, you may be asked to provide certain information about yourself including your name, contact details, delivery address and product selections which may be stored and/or transferred and/or shared with 3rd party applications.

We do not store your payment details.

We do, however, receive and record information by tracking user traffic patterns throughout this Website.

Use of your information

We may use and analyse the information to administer, support, improve and develop our business, customer service and the features of this Website, associated communications and overall service to you as a customer.

We may use your information to contact you to notify you occasionally about important changes or developments to the Website or to let you know about new products or product ranges.

Where you have consented, we might also use your information to let you know by email about other products and services that we offer which may be of interest to you.

You are able, at any time, to opt out of receiving such information by contacting us via the details listed at the end of this Policy.

Disclosure of your information

We do not and will never sell your information on to 3rd parties for any purpose.

We may disclose information to third parties when required to do so by law or regulatory process.

Storage of data

This Website has been created using Squarespace. They store your data in multiple Tier III data centres across the United States. They serve image and other static assets via multiple geographically distributed content delivery networks (CDNs). This system ensures that the data in each page view is served from the data centre closest to the visitor’s location.

All Squarespace sites are hosted across their private cloud with full redundancy. If a primary service fails, they can switch to a backup service. Their Operations team monitors Squarespace sites 27/7 and is ready to respond to incidents within minutes of detecting an anomaly.

Your rights in relation to your personal information

It is important that you understand the rights you hold over your information.

You are, at any time, entitled to ask for details regarding the information held about you.

You may ask us to make any necessary changes to ensure that it is accurate and kept up to date.

You may ask us to provide you with a copy of the information held on you.

You may ask us to delete all information held about you.

If you wish to ask us about any of the above, or have any other queries, please do not hesitate to contact us as detailed at the end of this Privacy Policy.

Cookies

Cookies are small pieces of date that websites store on a device. Cookies can improve your and your visitors’ browsing experience because they help websites remember preferences and understand how people use different features.

For full details of all Cookies used on this site please visit Squarespace ‘About the cookies Squarespace users’

If you choose not to accept cookies you may not be able to use certain features on this website.

Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.

Contact

If you require any further information regarding this policy or would like to see, edit or delete the information we hold on you, please do not hesitate to contact us.

Write to us at:

5 Ronald Close
Beckenham
Kent
BR3 3HX

Email us at: jo@notsoscruffy.co.uk

Changes to this policy

We may edit this policy from time to time. If we make any substantial changes, we will notify you be posting a prominent announcement on our web pages.

September 2024