FAQs

Is the fleece waterproof?

Whilst not being completely waterproof the fleece offers a substantial amount of protection from the elements, with several customers reporting their dog was dry even after being out in the pouring rain. So just wet or muddy paws to clean. Win Win!

I am nervous about measuring my dog, what if I get it wrong?

Feeling nervous is quite normal but if you follow the notes on the measuring chart then you will be fine. There are lots of guidelines and a useful video to help you measure correctly. Measuring appointments are also available to book for those who are in the local area. Still nervous? Get in contact, and I’ll guide you through the process.

What if the coat doesn’t fit, can I get a refund?

Unfortunately, I am unable to offer refunds as each coat is completely made to order and does require a certain amount of input from you. If you have followed the guidelines to help you measure it is very rare that the coat won’t fit. Any issue then please get in contact within 48 hours of receiving the coat and I will do my very best to help.

What if I want a colour or style combo that is not pictured?

If you cannot see exactly what you want or need some advice, contact me, that is the beauty of made to order, the choice is really yours. 

How long will my order take?

After you have registered your interest by filling out the online Order Form, you will be contacted to confirm the order. You will then be sent the relevant forms to be completed and returned (you will need a dress making tape measure at this point), once received back you will be given a lead time. Depending on the time of year this could be anything from 2 days to 2 weeks. Delivery times may be subject to delays during busy periods such as Christmas. Payment will be taken once the order is made.

I want to order another coat, do I need to remeasure my dog?

No. Once the first coat is made, your dog’s unique pattern will be kept on file, so reordering is a breeze. If there are any tweaks needed, then they can be done without measuring again. You will be contacted to check before continuing. Easy!